Concerns/Grievances

Any client, or any client’s advocate, may contact CMHA’s Client Rights Officer at clientrights@cmhacc.org or (860) 826-1358, ext.1671 with concerns or complaints. CMHA's Compliance Officer can be reached at compliancereports@cmhacc.org or (860) 826-1358, ext. 7664.
 
CMHA is a premiere behavioral health care provider serving central and northwest Connecticut. As such, CMHA has received a gold seal of approval from the Joint Commission. CMHA’s Behavioral Health Home is the first Joint Commission accredited Behavioral Health Home in Connecticut and one of the first agencies in the nation to achieve this status.

Consistent with our dedication to being Connecticut’s leading comprehensive behavioral health provider for adults, children, and families, CMHA has received the Gold Seal of Approval from The Joint Commission. 

The Joint Commission, an independent healthcare accreditation organization, evaluates and accredits more than 16,000 hospitals and healthcare organizations across the country. The Gold Seal of Approval™ designation validates that CMHA meets or exceeds quality and safety standards.

By achieving and maintaining accreditation, we strengthen our quality of care, demonstrate our ongoing commitment and add a layer of trust and confidence for those using our services. For more information about The Joint Commission visit their website at www.jointcommission.org.

If you wish to report quality-of-care or safety concerns to the Joint Commission, you may do so electronically, via fax, or by regular mail.

Visit the Office of Quality & Patient Safety Website

Fax: (630) 792-5636

Mail:
Office of Quality & Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

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Our Philosophy:

We approach our work and our clients with attitudes of
nonjudgmental optimism, humor, humility, honesty, and compassion.