New Chief Program Officer, Same Dedication

New Chief Program Officer, Same Dedication

Following the retirement of Victor Incerti at the end of June, Grace Cavallo, LCSW, has been appointed as CMHA’s new Chief Program Officer. Cavallo will oversee 40+ programs at the behavioral health care agency, including outpatient therapy for adults, children and families; intensive home based care; residential programs; and Medication Assisted Treatment (MAT) for those struggling with opioid addiction.

LM and GC Smiling with flowersCavallo began her career at Child & Family Services in Newport, RI, where she worked for five years before being hired as a Senior Substance Abuse Counselor at CMHA in 2003.  In 2008, Cavallo was promoted to Program Coordinator of CMHA’s Alliance Treatment Center, the agency’s former inpatient substance abuse program. Three years later, she was again promoted to Clinical Director, overseeing CMHA’s outpatient substance abuse programs and three residential programs. Since 2014, Cavallo has served as a Program Officer as part of the Senior Management Team, supervising all of CMHA’s residential programs for adults with chronic mental health issues, as well as outpatient and supportive housing programs.

Throughout her 17 years at CMHA, Cavallo has been instrumental in helping to adapt and implement innovative new treatment models to better care for individuals seeking recovery from mental illness and addiction.

“Having served in a variety of roles at CMHA, I’ve been able to gain an understanding of services and client needs from the ground up. I experienced firsthand the changes that the organization has undergone as it’s developed into one of the state’s leading behavioral health care providers,” Cavallo explains. 

Cavallo says she plans to continue to help the agency grow and evolve based on the needs of individuals and families seeking care.

“CMHA continues to be a leader, even during these difficult times, providing high quality services to the most vulnerable people in the community. Victor supervised me for the past seven years, so I was able to learn from a great leader. I hope to provide similar support to the agency and community as he did,” Cavallo says. “I envision continuing his legacy by building upon our Open Access model of offering treatment on demand, expanding our Medication Assisted Treatment (MAT) services for addiction, providing increased access to innovative and evidence-based trauma-based therapy, expanding our child outpatient services, and further integrating CMHA into the New Britain community.”

As he passes the torch to Cavallo, Incerti says he is confident that CMHA’s programs and clients are in caring and capable hands. “I am so pleased for Grace to assume this new role and responsibility. She has demonstrated over the past several years her natural talent as well as managerial and diplomatic skill set, which makes her perfect for the position.”

Published in The New Britain Herald, June 30, 2020


For more than 40 years, Community Mental Health Affiliates, Inc. (CMHA), a private, non-profit behavioral health treatment provider, has been caring for individuals and families living with mental illness, struggling with addiction, and adjusting to challenging life circumstances. Headquartered in downtown New Britain, with offices throughout the city and in Waterbury and Torrington, CMHA’s nearly 350 employees provide therapy, connection, and compassion to more than 7,000 individuals each year.
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